If Wait if Agents Not Logged In is checked for a step and none of that step's agents are logged in, the router still waits that step's configured wait time.
Checked 2026-10-01
If this check box is selected and the agents associated with this step are not logged in, then the router waits for the time that is configured for that step.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- precision queue steps
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter, Steps > Wait if Agents Not Logged In
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-wait-if-not-logged-in. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-wait-if-not-logged-in
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-wait-if-not-logged-in,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-wait-if-not-logged-in},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-wait-if-not-logged-in},
note = {Source note ucce-precision-routing-setup-wait-if-not-logged-in, checked 2026-10-01}
}