Source note · Troubleshooting UCCE calls that do not route to agents
Because a Precision Queue node with no available agent still exits through its success branch and keeps the call queued, a 'no ready agents' condition shows up as calls waiting in queue rather than as a router error or default-label route.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - precision queue script node behaviour; last step behaviour
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet},
note = {Source note ucce-calls-not-routing-troubleshooting-inf-pq-no-agent-quiet, checked 2026-10-02}
}