Source note · Troubleshooting UCCE calls that do not route to agents

A step's Consider If expression is evaluated each time a call reaches the step; if it is false the call moves to the next step without being considered for that step.

Checked 2026-10-02

Vendor: Cisco
Product: Unified Contact Center Enterprise
Subsystem: Precision routing
Deployment: on-premises
Region: not restricted
Release range: 15.0(1)
Checked: 2026-10-02

Sources

Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - Consider If expressions

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-consider-if. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-consider-if

BibTeX

@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pq-consider-if,
  title  = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-consider-if},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-consider-if},
  note   = {Source note ucce-calls-not-routing-troubleshooting-pq-consider-if, checked 2026-10-02}
}

Read in context