Source note · Troubleshooting UCCE calls that do not route to agents
An agent can hold at most 50 attributes and belong to at most 50 precision queues and skill groups combined.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - limits / attributes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-agent-50-limit. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-agent-50-limit
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pq-agent-50-limit,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-agent-50-limit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-agent-50-limit},
note = {Source note ucce-calls-not-routing-troubleshooting-pq-agent-50-limit, checked 2026-10-02}
}