Cisco advises considering one or two skill groups when routing needs are not complex, and precision queues when a search should span as many as ten proficiency levels in one queue.
Checked 2026-10-01
If your routing needs are not too complex, consider using one or two skill groups.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter, Capabilities (comparison with skill groups)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-sg-vs-pq-guidance. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-sg-vs-pq-guidance
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-sg-vs-pq-guidance,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-sg-vs-pq-guidance},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-sg-vs-pq-guidance},
note = {Source note ucce-precision-routing-setup-sg-vs-pq-guidance, checked 2026-10-01}
}