During a phased move off skill groups, an agent who keeps old skill groups while matching new precision queues consumes the 50 combined membership budget for both, so overlap must be planned per agent.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter, Capabilities (limits); reasoning combines the 50 combined limit with automatic membership
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-migrate-budget-infer. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-migrate-budget-infer
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-migrate-budget-infer,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-migrate-budget-infer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-migrate-budget-infer},
note = {Source note ucce-precision-routing-setup-migrate-budget-infer, checked 2026-10-01}
}