Source note · Troubleshooting UCCE calls that do not route to agents
When no available agent matches a precision queue step, the call waits for the step's Wait for time and then moves to the next step; a blank wait time moves it on immediately.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue - steps / wait time
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-step-wait-advance. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-step-wait-advance
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-pq-step-wait-advance,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-pq-step-wait-advance},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-pq-step-wait-advance},
note = {Source note ucce-calls-not-routing-troubleshooting-pq-step-wait-advance, checked 2026-10-02}
}