An agent can belong to a maximum total of 50 combined precision queues and skill groups.
Checked 2026-10-01
an agent can belong to a maximum total of 50 combined precision queues and skill groups
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- configuration limits
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter, Capabilities (limits)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-max-50-pq-sg-per-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-max-50-pq-sg-per-agent
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-max-50-pq-sg-per-agent,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-max-50-pq-sg-per-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-max-50-pq-sg-per-agent},
note = {Source note ucce-precision-routing-setup-max-50-pq-sg-per-agent, checked 2026-10-01}
}