Source note · UCCE to Webex Contact Center
Cisco describes precision routing as a multidimensional alternative to skill group routing in Unified CCE.
Checked 2026-09-30
Precision routing offers a multidimensional alternative to skill group routing
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- precision routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1): Precision Queue — Cisco Systems · tier 2 current vendor documentation · Precision Queue chapter; opening description
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-pq-alternative. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-pq-alternative
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-pq-alternative,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-pq-alternative},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-pq-alternative},
note = {Source note ucce-to-webex-contact-center-pq-alternative, checked 2026-09-30}
}