Claim record · Webex Contact Center queues teams and routing strategies
The built-in Default_Telephony_Profile (auto-assigned to every site, cannot be edited or deleted) has Voice=1 and Chat=Email=Social=0, meaning only voice calls are handled by default.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage multimedia profiles > Overview
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-default-telephony-profile-is-voice-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-default-telephony-profile-is-voice-only
BibTeX
@misc{warmtransfer-claim-wxcc-rt-default-telephony-profile-is-voice-only,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-default-telephony-profile-is-voice-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-default-telephony-profile-is-voice-only},
note = {Claim wxcc-rt-default-telephony-profile-is-voice-only, verified 2026-09-04}
}