Source note · UCCX objects and their Webex Contact Center equivalents
A Webex Contact Center multimedia profile determines how many contacts of each media type an agent can handle concurrently, and can be assigned at tenant, site, team or individual agent level.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage multimedia profiles in Webex Contact Center > overview and assignment levels
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-def, checked 2026-09-22}
}