Source note · UCCX objects and their Webex Contact Center equivalents
Where several Webex Contact Center multimedia profiles apply, the agent-level profile takes precedence over the team profile, which takes precedence over the site profile, which takes precedence over the system default.
Checked 2026-09-22
A multimedia profile associated with an individual agent has the highest precedence. It overrides the multimedia profile of the agent's team, which in turn takes precedence over the multimedia profile associated with the site.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage multimedia profiles in Webex Contact Center > precedence
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec},
note = {Source note uccx-to-webex-cc-object-crosswalk-wxcc-mm-profile-prec, checked 2026-09-22}
}