Source note · Webex Contact Center queues teams and routing strategies
Multimedia profile precedence is: a profile assigned directly to an individual agent overrides 1 assigned to the agent's team, which in turn overrides the profile assigned to the site.
Checked 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Associating a multimedia profile
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: source note wxcc-rt-multimedia-profile-precedence-agent-team-site. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-multimedia-profile-precedence-agent-team-site
BibTeX
@misc{warmtransfer-claim-wxcc-rt-multimedia-profile-precedence-agent-team-site,
title = {Webex Contact Center queues teams and routing strategies: source note wxcc-rt-multimedia-profile-precedence-agent-team-site},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-multimedia-profile-precedence-agent-team-site},
note = {Source note wxcc-rt-multimedia-profile-precedence-agent-team-site, checked 2026-09-04}
}