Claim record · Webex Contact Center queues teams and routing strategies
An Exclusive multimedia profile lets an agent handle exactly 1 contact at a time and uses a fixed channel priority order of voice, then chat, then email, then social — a queued voice contact is routed ahead of an already-queued chat contact.
fact · verified 2026-09-04
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Contact routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a multimedia profile > Exclusive
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center queues teams and routing strategies: claim wxcc-rt-exclusive-profile-channel-priority-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rt-exclusive-profile-channel-priority-order
BibTeX
@misc{warmtransfer-claim-wxcc-rt-exclusive-profile-channel-priority-order,
title = {Webex Contact Center queues teams and routing strategies: claim wxcc-rt-exclusive-profile-channel-priority-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rt-exclusive-profile-channel-priority-order},
note = {Claim wxcc-rt-exclusive-profile-channel-priority-order, verified 2026-09-04}
}