Source note · Omnichannel routing and channel capacity
A Webex Contact Center Blended Real-time multimedia profile lets an agent handle one real-time channel, either voice or chat, with a separately set limit for email.
Checked 2026-09-30
Allows agents to handle one mandatory real-time channel, either Voice or Chat, and in addition you can set the limit for Email.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · profile type 'Blended Real-time'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-blended-rt-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-blended-rt-def
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-blended-rt-def,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-blended-rt-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-blended-rt-def},
note = {Source note omnichannel-routing-concepts-wxcc-blended-rt-def, checked 2026-09-30}
}