Source note · Omnichannel routing and channel capacity
A Webex Contact Center multimedia profile can be assigned to a site, a team or an individual agent; the agent's profile overrides the team's, which overrides the site's.
Checked 2026-09-30
A multimedia profile associated with an individual agent has the highest precedence.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · introductory paragraph on profile association
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-precedence
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-precedence,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-precedence},
note = {Source note omnichannel-routing-concepts-wxcc-precedence, checked 2026-09-30}
}