Source note · Omnichannel routing and channel capacity
A Webex Contact Center Exclusive multimedia profile limits an agent to one customer contact at a time, with channel precedence voice first, then chat, email and social.
Checked 2026-09-30
Allows agents to focus on one customer contact at a time.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · profile type 'Exclusive'
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-exclusive-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-exclusive-def
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-exclusive-def,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-exclusive-def},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-exclusive-def},
note = {Source note omnichannel-routing-concepts-wxcc-exclusive-def, checked 2026-09-30}
}