Source note · Omnichannel routing and channel capacity
The Webex Contact Center multimedia profiles article was relayed as giving the social channel a range of 0 to 10 in Blended Real-time mode, against 0 to 5 in Blended mode.
disputed · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- multimedia profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Manage multimedia profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · profile type 'Blended Real-time', maximum contacts per channel
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-social-ten. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-social-ten
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-wxcc-social-ten,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-wxcc-social-ten},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-wxcc-social-ten},
note = {Source note omnichannel-routing-concepts-wxcc-social-ten, checked 2026-09-30}
}