Create custom desktop layout

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/ng08gqeb/Create-custom-desktop-layout

Published

2026-03-12

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco defines a custom widget as a third-party application configured in the JSON layout and states it can be placed on a custom page, on a custom tab in the Auxiliary Information pane, or on the horizontal header of the desktop, with the navigation bar area used to add navigation items that reach custom pages. in context
• The default Webex Contact Center desktop layout JSON carries 3 roles: agent for an agent signing in, supervisor for a supervisor handling only supervisor capabilities, and supervisorAgent for a supervisor handling both, and an administrator configures widgets for each role in the corresponding persona section of the file. in context
• Cisco states that when a supervisor signs in the desktop layout specified for the primary team is applied, that the global layout applies if no primary team is provided, and that agent performance statistics reports are disabled by default for the supervisor role. in context

Cite this source record

APA

WarmTransfer. (2026, March 12). Create custom desktop layout. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ng08gqeb-custom-desktop-layout

BibTeX

@misc{warmtransfer-cisco-help-ng08gqeb-custom-desktop-layout,
  title  = {Create custom desktop layout},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ng08gqeb-custom-desktop-layout},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}