For voice, whether and where the Screen Pop displays depends on both the Desktop Layout configuration and the Screen Pop activity defined in Flow Designer.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Screen Pop (list after 'displayed on the Desktop based on the following factors')
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-voice-two-factors. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-voice-two-factors
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-voice-two-factors,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-voice-two-factors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-voice-two-factors},
note = {Source note wxcc-screen-pop-troubleshooting-voice-two-factors, checked 2026-10-02}
}