For the voice channel, how a Screen Pop is displayed on the Desktop depends on the configuration in the Desktop Layout and on the Screen Pop activity defined in Flow Designer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop Layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Screen Pop
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-layout-voice-factors. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-layout-voice-factors
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-layout-voice-factors,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-layout-voice-factors},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-layout-voice-factors},
note = {Source note wxcc-screen-pop-setup-layout-voice-factors, checked 2026-09-30}
}