When Screen Pop is configured as a custom page, agents open it from the Screen Pop icon on the Navigation bar; when it is a widget in a custom page, they open it from that custom page's icon.
Checked 2026-10-02
To access the Screen Pop custom page, click the Screen Pop icon on the Navigation bar.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Configuring Screen Pop in the Navigation Bar
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-nav-icon. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-nav-icon
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-nav-icon,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-nav-icon},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-nav-icon},
note = {Source note wxcc-screen-pop-troubleshooting-nav-icon, checked 2026-10-02}
}