The Cisco Screen Pop widget is referenced in desktop layout JSON by the component name agentx-wc-screen-pop.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Configuring Screen Pop in the Navigation Bar > Example: Screen Pop as a Custom Page
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-widget-comp. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-widget-comp
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-troubleshooting-widget-comp,
title = {Troubleshooting Webex Contact Center screen pops and empty CAD variables: source note wxcc-screen-pop-troubleshooting-widget-comp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-troubleshooting-widget-comp},
note = {Source note wxcc-screen-pop-troubleshooting-widget-comp, checked 2026-10-02}
}