If a feature enabled in the JSON layout does not appear on the Desktop, Cisco says to contact Cisco Support to enable it.
Checked 2026-10-02
If a feature that you enabled on JSON layout is not available on the Desktop, contact Cisco Support to enable the feature.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop layout JSON
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · JSON Layout Top-Level Properties (note)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center desktop layout and widget errors: source note wxcc-desktop-layout-troubleshooting-feature-needs-enable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-troubleshooting-feature-needs-enable
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-layout-troubleshooting-feature-needs-enable,
title = {Troubleshooting Webex Contact Center desktop layout and widget errors: source note wxcc-desktop-layout-troubleshooting-feature-needs-enable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-troubleshooting-feature-needs-enable},
note = {Source note wxcc-desktop-layout-troubleshooting-feature-needs-enable, checked 2026-10-02}
}