For the new digital channels, the Screen Pop is driven by the Desktop Layout and by the Screen Pop node in the Connect Flow Builder rather than by Flow Designer.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop Layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create custom desktop layout — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Screen Pop
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-layout-digital-connect. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-layout-digital-connect
BibTeX
@misc{warmtransfer-claim-wxcc-screen-pop-setup-layout-digital-connect,
title = {Setting up screen pops and CAD variables in Webex Contact Center: source note wxcc-screen-pop-setup-layout-digital-connect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-screen-pop-setup-layout-digital-connect},
note = {Source note wxcc-screen-pop-setup-layout-digital-connect, checked 2026-09-30}
}