System requirements for Webex Contact Center Desktop

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/besrkt/System-requirements-for-Webex-Contact-Center

Published

2026-09-01

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Contact Center WebRTC supports Google Chrome, Microsoft Edge and Mozilla Firefox. in context
• Webex Contact Center Agent Desktop is supported in VDI, but WebRTC calling is not supported in VDI. in context
• Cisco gives a minimum recommended network bandwidth of 512 kbps for optimal Webex Contact Center Desktop performance and states that data payload requests range from 1 to 100 kbps on average with peaks ranging from 2 to 3 MB depending on the nature and frequency of activities. in context
• Cisco requires 5 browser settings for the Webex Contact Center Desktop: cookies and site data enabled, security level set to Medium, the image option enabled, the pop-up blocker disabled and JavaScript enabled, and additionally requires Enhanced Tracking Protection to be disabled for the Desktop URL on Firefox Extended Support Release version 104.0 or later. in context
• Webex Contact Center supports 5 agent devices for calling: a Webex Calling desk phone, the Webex Calling desktop app as computer audio, the Webex App for mobile, the Webex App integrated with Webex Calling as computer audio, and a Microsoft Teams softphone. in context
• The Webex Contact Center Desktop display must be greater than 500 by 500 pixels with system scale and browser zoom both at 100 percent, the title and logo are not displayed when the viewing area is narrower than 736 pixels, and below 1280 pixels the task list appears on top of the task page and the interaction control pane rather than beside them. in context
• Webex Contact Center Desktop's minimum requirements are Chrome 144 or later, Microsoft Edge 144 or later or Firefox 140 or later, on Windows 10 or 11, macOS 10.15 or later, ChromeOS, iOS 18 or later or Linux, with 4 GB of RAM and 10 Mbps of network, while the recommended set is the latest stable browser and operating system with 8 GB of RAM or higher. in context
• Cisco states that the Agent Desktop supports third party virtual desktop infrastructure while WebRTC is not supported with it, and that keyboard shortcuts might not function as expected in third party VDI environments. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). System requirements for Webex Contact Center Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-besrkt-wxcc-system-requirements

BibTeX

@misc{warmtransfer-cisco-help-besrkt-wxcc-system-requirements,
  title  = {System requirements for Webex Contact Center Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-besrkt-wxcc-system-requirements},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}