Webex Contact Center agents who handle voice interactions must have a phone, and they enter its dial number or extension in the Station Credentials at sign-in.
Checked 2026-10-02
Agents handling voice interactions must have a phone.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · section 'Phone requirements'
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-voice-needs-phone. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-voice-needs-phone
BibTeX
@misc{warmtransfer-claim-wxcc-network-requirements-voice-needs-phone,
title = {Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-voice-needs-phone},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-voice-needs-phone},
note = {Source note wxcc-network-requirements-voice-needs-phone, checked 2026-10-02}
}