Source note · Onboarding agents in Webex Contact Center
WebRTC is not supported when Agent Desktop runs in a Virtual Desktop Infrastructure (VDI) environment.
Checked 2026-09-30
Virtual Desktop Infrastructure (VDI) does not support WebRTC.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · WebRTC section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-vdi-no-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-vdi-no-webrtc
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-vdi-no-webrtc,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-vdi-no-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-vdi-no-webrtc},
note = {Source note wxcc-agent-onboarding-setup-vdi-no-webrtc, checked 2026-09-30}
}