Webex Contact Center Agent Desktop is supported in a Virtual Desktop Infrastructure (VDI), but the WebRTC (Desktop) voice option is not supported in VDI.
Checked 2026-10-02
Agent Desktop is supported with VDI, but WebRTC is not.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- webrtc-voice
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · section 'Virtual Desktop Infrastructure (VDI)'
Cite this note
APA
WarmTransfer. (2026, October 2). Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-vdi-no-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-vdi-no-webrtc
BibTeX
@misc{warmtransfer-claim-wxcc-network-requirements-vdi-no-webrtc,
title = {Webex Contact Center network and browser requirements for agents: source note wxcc-network-requirements-vdi-no-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-network-requirements-vdi-no-webrtc},
note = {Source note wxcc-network-requirements-vdi-no-webrtc, checked 2026-10-02}
}