Source note · Troubleshooting headset call controls in softphones
Webex Contact Center Desktop WebRTC supports Google Chrome, Microsoft Edge and Mozilla Firefox, but VDI does not support WebRTC.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop WebRTC
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · System requirements for Webex Contact Center Desktop, WebRTC browser note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-wxcc-webrtc-no-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-wxcc-webrtc-no-vdi
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-wxcc-webrtc-no-vdi,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-wxcc-webrtc-no-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-wxcc-webrtc-no-vdi},
note = {Source note headset-control-troubleshooting-wxcc-webrtc-no-vdi, checked 2026-10-02}
}