Source note · WebRTC in modern contact centers
Webex Contact Center Agent Desktop is supported in VDI, but WebRTC calling is not supported in VDI.
Checked 2026-09-24
Agent Desktop is supported with VDI, but WebRTC is not.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- vdi
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Minimum system requirements; Agent Desktop and Supervisor Desktop sections
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-wxcc-no-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-no-vdi
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-wxcc-no-vdi,
title = {WebRTC in modern contact centers: source note webrtc-deployment-wxcc-no-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-wxcc-no-vdi},
note = {Source note webrtc-deployment-wxcc-no-vdi, checked 2026-09-24}
}