Cisco's Webex Contact Center Desktop system requirements state that WebRTC supports Google Chrome, Microsoft Edge and Mozilla Firefox, and that Virtual Desktop Infrastructure does not support WebRTC.
Checked 2026-09-30
Virtual Desktop Infrastructure (VDI) does not support WebRTC
- Vendor
- Cisco
- Product
- Webex Contact Center Desktop
- Subsystem
- Desktop (WebRTC) telephony option
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article date 2026-09-01
- Checked
- 2026-09-30
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Section 'Minimum system requirements'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-vdi
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-cisco-vdi,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-vdi},
note = {Source note browser-softphone-audio-troubleshooting-cisco-vdi, checked 2026-09-30}
}