Source note · Webex Contact Center Agent Desktop and widgets
Cisco states that the Agent Desktop supports third party virtual desktop infrastructure while WebRTC is not supported with it, and that keyboard shortcuts might not function as expected in third party VDI environments.
Checked 2026-09-16
Agent Desktop is supported with VDI, but WebRTC is not.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Virtual Desktop Infrastructure section and the WebRTC note
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Contact Center Agent Desktop and widgets: source note wxdesk-vdi-supported-webrtc-is-not. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdesk-vdi-supported-webrtc-is-not
BibTeX
@misc{warmtransfer-claim-wxdesk-vdi-supported-webrtc-is-not,
title = {Webex Contact Center Agent Desktop and widgets: source note wxdesk-vdi-supported-webrtc-is-not},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxdesk-vdi-supported-webrtc-is-not},
note = {Source note wxdesk-vdi-supported-webrtc-is-not, checked 2026-09-16}
}