Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
The Agent Desktop is supported in VDI, but the WebRTC softphone is not supported in VDI.
Checked 2026-10-02
Agent Desktop is supported with VDI, but WebRTC is not.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- browser-environment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- System requirements for Webex Contact Center Desktop — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Virtual Desktop Infrastructure (VDI)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc},
note = {Source note wxcc-desktop-connectivity-troubleshooting-vdi-no-webrtc, checked 2026-10-02}
}