Webex Calling enhanced emergency calling
Verified 2026-09-04 · 7 claims · sources tier 2
Also known as ESA.
Webex Calling provides enhanced emergency calling capabilities covering the United States, United States territories, and Canada, while locations elsewhere must rely on local PSTN emergency routing 2. Setting up an emergency service address is a mandatory part of PSTN configuration once a Cisco Calling Plan is enabled for a location 1.
Emergency call routing and compliance
Two service options are named: Nomadic E911 Service, in which off-premises Webex App users enter a dispatch address manually, and Enhanced Location-Based E911, which determines location automatically using HELD+, LLDP-MED or caller-identity-based location 5. Emergency calls from unrecognised locations are routed to a relay centre and the customer is billed for that relay handling 6.
Cisco states that to comply with Public Law 115-127, known as Kari's Law, any call made from within the organisation to emergency services must generate an email notification 3. Additionally, Cisco states that RAY BAUM'S Act Phase 2 began in January 2022 and requires emergency calls to send a correct dispatch address for non-fixed devices and for nomadic users 4.
Applicability
- Vendors: Cisco
- Products: Webex Calling
- Deployments: Multi-tenant deployments; Cisco Calling Plans
- Releases Covered: Current as of 2026-09-04
- Regions: United States, United States territories, Canada, and supported calling plan countries
What remains uncertain
The provided claims do not detail technical configuration steps for HELD+ or LLDP-MED, nor do they specify the exact pricing or billing structures applied by relay centres for unmatched locations.
See also
Depends on
- Dispatchable location and nomadic user handlingstub — Location accuracy determines PSAP routing
Implements
- US emergency calling regulatory requirementsstub — Cisco's feature set is shaped by US statute
Referenced by
- Webex Calling locations and number management — The emergency address is a location-level binding
- Teams emergency calling and location policiesstub — Same US obligations met by a different implementation
Claims
| # | Claim | Status | Confidence | Verified |
|---|---|---|---|---|
| 1 | Setting up an emergency service address is a mandatory part of PSTN configuration once a Cisco Calling Plan is enabled for a location. Get Started with the Cisco Calling Plans · Change the emergency service address | fact | 0.90 | 2026-09-04 |
| 2 | Enhanced Emergency Calling for Webex Calling covers the United States, United States territories and Canada; locations elsewhere must rely on local PSTN emergency routing. Enhanced Emergency Calling for Webex Calling · Overview | fact | 0.90 | 2026-09-04 |
| 3 | Cisco states that to comply with Public Law 115-127, known as Kari's Law, any call made from within the organisation to emergency services must generate an email notification. Enhanced Emergency Calling for Webex Calling · Notification requirements | fact | 0.90 | 2026-09-04 |
| 4 | Cisco states that RAY BAUM'S Act Phase 2 began in January 2022 and requires emergency calls to send a correct dispatch address for non-fixed devices and for nomadic users. Enhanced Emergency Calling for Webex Calling · Nomadic E911 Service | fact | 0.90 | 2026-09-04 |
| 5 | 2 service options are named: Nomadic E911 Service, in which off-premises Webex App users enter a dispatch address manually, and Enhanced Location-Based E911, which determines location automatically using HELD+, LLDP-MED or caller-identity-based location. Enhanced Emergency Calling for Webex Calling · Service options | fact | 0.90 | 2026-09-04 |
| 6 | Emergency calls from unrecognised locations are routed to a relay centre and the customer is billed for that relay handling. Enhanced Emergency Calling for Webex Calling · PSAP routing | fact | 0.60 | 2026-09-04 |
| 7 | A location binds 1 PSTN option, an emergency address used for 911 service, a main number that also serves as external caller identity, a time zone, and a routing prefix. Configure Webex Calling for your organization · Elements bound to a location | fact | 0.90 | 2026-09-04 |
Sources
Configure Webex Calling for your organization
Enhanced Emergency Calling for Webex Calling
Get Started with the Cisco Calling Plans
Cite this page
APA
WarmTransfer. (2026, September 4). Webex Calling enhanced emergency calling. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-emergency-calling
BibTeX
@misc{warmtransfer-webex-calling-emergency-calling,
title = {Webex Calling enhanced emergency calling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/webex-calling-emergency-calling},
note = {Verified 2026-09-04}
}