Source note · Webex Calling enhanced emergency calling
When a Public Safety Answering Point calls back an ELIN that is still assigned, the callback is routed immediately to the user or workspace holding it and Webex Calling temporarily disables call forwarding, voicemail and similar services so the call reaches the intended recipient without diversion; the callback does not extend the ELIN assignment, and where emergency call recording is enabled it applies to the callback too.
Checked 2026-09-16
Webex Calling temporarily disables call forwarding, voicemail, and similar services for the emergency callback to ensure the call reaches the intended recipient without diversion.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- ELIN
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- Configure ELIN for Webex Calling — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Emergency call flow using ELIN, Callback handling
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling enhanced emergency calling: source note wxelin-callback-suspends-forwarding-and-voicemail. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxelin-callback-suspends-forwarding-and-voicemail
BibTeX
@misc{warmtransfer-claim-wxelin-callback-suspends-forwarding-and-voicemail,
title = {Webex Calling enhanced emergency calling: source note wxelin-callback-suspends-forwarding-and-voicemail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxelin-callback-suspends-forwarding-and-voicemail},
note = {Source note wxelin-callback-suspends-forwarding-and-voicemail, checked 2026-09-16}
}