Configure ELIN for Webex Calling

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/5oxx10/Configure-ELIN-for-Webex-Calling

Published

2026-05-06

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a Public Safety Answering Point calls back an ELIN that is still assigned, the callback is routed immediately to the user or workspace holding it and Webex Calling temporarily disables call forwarding, voicemail and similar services so the call reaches the intended recipient without diversion; the callback does not extend the ELIN assignment, and where emergency call recording is enabled it applies to the callback too. in context
• The ELIN expiry time is configurable at the location level from 10 to 1440 minutes with a default of 60, and while an emergency call is active the system resets the expiry timer every 5 minutes and again at the end of the call, so the assignment always runs for the full configured period after the call ends. in context
• Where no ELIN is available or ELIN use is not permitted for the caller, Webex Calling falls back to the configured Emergency Callback Number; a callback to an expired ELIN is routed to the location's assigned ECBN and is rejected with a User Not Found message if no ECBN is assigned, and internal calls or redirections to an ELIN are rejected with the same message because ELINs are reserved for external emergency callbacks only. in context
• Emergency calling with ELIN is available by default as part of Webex Calling emergency services and needs no separate enablement, assignment is automatic and dynamic from a pool of numbers belonging to the caller's location rather than assigned to individual users or workspaces, and an ELIN assigned to one user or device cannot be reused until the location-level expiry timer releases it. in context
• Calls made within Webex Meetings or by click-to-call are not routed to ELINs, including any Emergency Callback Number fallback, and emergency test calls to 933 use an ELIN when one is available but do not create an assignment. in context
• Where a workspace is configured to use its own number as its emergency callback and ELINs are available in the location's pool, the system uses an ELIN from the pool; the workspace number is used only when no ELIN is available. in context

Cite this source record

APA

WarmTransfer. (2026, May 6). Configure ELIN for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-5oxx10-configure-elin

BibTeX

@misc{warmtransfer-cisco-help-5oxx10-configure-elin,
  title  = {Configure ELIN for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-5oxx10-configure-elin},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}