Get Started with the Cisco Calling Plans

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/nousk9ab/Get-Started-with-the-Cisco-Calling-Plan

Published

2026-08-05

Updated

unknown

Accessed

2026-09-15

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco Calling Plans for Webex Calling are listed as available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Switzerland, United Kingdom, Australia and New Zealand. in context
• Custom emergency service addresses for users on Cisco Calling Plans are supported only where the user's location is in the United States or Canada. in context
• Apart from 911, Cisco Calling Plans do not support calls to X11 services, including directory service. in context
• To order Cisco Calling Plans the partner must be an authorized Webex Calling partner enrolled in the Webex Calling PSTN program, and at least one committed Outbound Calling Plan license must be purchased. in context
• Cisco Calling Plans support Webex Contact Center only through service numbers. disputed in context
• Cisco Calling Plans are not supported with Webex Contact Center. disputed in context
• With Cisco Calling Plan some international destinations and premium services may be unavailable, and customers needing them can open a support case to request availability. in context
• During a Cisco Calling Plan trial, international calling and Premium Service call types I and II are blocked. in context
• For Cisco Calling Plan orders, Belgium requires proof of local address dated within 3 months; the Netherlands requires that plus a company registration document; Poland requires a company registration document and the authorising person's passport or ID card. in context
• Cisco states that the regulatory documents requested for Cisco Calling Plan number orders are legally required by country regulators for its number provisioning team to procure the numbers. in context
• For Cisco Calling Plans, an Emergency Service Address is mandatory in PSTN setup and applies by default to all numbers at the location; per-number ESA customisation is only available when the user is in the US or Canada. in context
• Cisco states that toll-free numbers with Cisco Calling Plans are currently available only for US and Canada locations and cannot be ordered as a block. in context
• A single Cisco Calling Plan port order can include up to 1000 phone numbers. in context
• In Control Hub, a Cisco Calling Plan port is started from PSTN & Routing > Numbers, then Manage > Add > Port Numbers Over. in context
• Cisco Calling Plan port orders move through the statuses Pending, Action Required, Submitted, FOC Received, Completed, Rejected and Canceled. in context
• Porting into Cisco Calling Plan needs a signed Letter of Agency and a bill from the last 30 days, in PNG or PDF, from the current PSTN provider. in context
• A port into Cisco Calling Plan is started in Control Hub under PSTN & Routing > Numbers: choose Add, pick the location, then Port Numbers Over. in context
• Toll-free numbers cannot be ordered as a block under Cisco Calling Plans. in context
• The Cisco Calling Plans article says toll-free numbers aren't currently available and that customers can neither order new toll-free numbers nor port existing ones to Cisco Calling Plans. disputed in context
• The 'Port in phone numbers' section of the Cisco Calling Plans article says existing numbers, including toll-free numbers, can be moved from the current PSTN carrier. disputed in context
• The Cisco Calling Plans article says toll-free numbers are available only for U.S. and Canada locations. disputed in context
• To use Cisco Calling Plans as the Webex Calling PSTN provider, the customer must buy at least one committed Outbound Calling Plan licence. in context
• The Cisco Calling Plan is Cisco's bundled PSTN solution for Webex Calling. in context
• During a Cisco Calling Plan trial, International and Premium Services I and II call types are blocked. in context
• Apart from 911, Cisco Calling Plans do not support calls to X11 services, including directory service calls. in context
• Cisco Calling Plan port orders move through Pending, Action Required, Submitted and FOC Received before completion, and end as Completed, Canceled or Rejected. in context
• Billing for Cisco Calling Plan numbers ported from another provider begins when the port completes; numbers provisioned directly start billing immediately. in context
• Numbers being ported into Cisco Calling Plan stay inactive in Control Hub until the port completes. in context
• The carrier bill uploaded with a Cisco Calling Plan port order must be dated within the last 30 days; Control Hub accepts it as PNG or PDF. in context
• A customer admin starts a Cisco Calling Plan port in Control Hub under PSTN & Routing > Numbers: Manage > Add, choose the location and number type, then choose 'Port Numbers Over'. The wizard then asks for the numbers, the requested completion date and time, carrier account details, the carrier bill and the signed LOA. in context
• The Cisco Calling Plan getting-started article lists fixed port time slots on weekdays: 8 AM to 3 PM in Switzerland, Belgium and Sweden; 9 AM to 4 PM in the Netherlands, Lithuania, Luxembourg and Denmark; and 8 AM to 5 PM in Finland. Out-of-hours requests are handled case by case. in context
• When the losing carrier rejects the FOC, the Control Hub fix is to update the Port Complete date on the PSTN order and resubmit. in context
• For the Control Hub port error 'Multiple BTNs', the listed fix is to cancel the current PSTN order and create several new orders. in context
• For the Control Hub port error 'TN not portable', the listed fix is to remove the affected numbers and resubmit the PSTN order. in context
• By default, the emergency service address (ESA) entered for a location during Cisco Calling Plan setup applies to all phone numbers at that location, ported numbers included. Individual users can be given custom ESAs. in context
• Control Hub distinguishes a standard port from a 'mixed operator port', which is a more complex port involving multiple operators, for example a block whose numbers belong to different network operators. in context
• Control Hub PSTN orders for ported numbers show one of these statuses: Pending, Action Required, Submitted, FOC Received, Completed, Rejected, Canceled. 'FOC Received' means the previous provider has confirmed the Firm Order Commitment date. in context
• A submitted Cisco Calling Plan port order stays Pending until Cisco validates and accepts it. in context
• The Cisco Calling Plan getting-started article lists these countries: United States, Canada, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Switzerland, United Kingdom, Australia and New Zealand. in context
• With Cisco Calling Plans, some premium services and international destinations may be unavailable for operational reasons, and customers who need them can request access through a support ticket. in context
• On Cisco Calling Plans trials, international calling and Premium Service call types I and II are blocked for the trial period. in context
• Apart from 911, Cisco Calling Plans do not support calls to X11 services, including directory service calls. in context
• Setting up an emergency service address is a mandatory part of PSTN configuration once a Cisco Calling Plan is enabled for a location. in context
• 18 of the 19 country tabs of Cisco's Get Started with the Cisco Calling Plans article state that Cisco Calling Plans aren't supported with Webex Contact Center nor authorized for use in which high-concurrent calls or high-volume calls or uncommonly short or long calls are made. in context
• Different locations in the same organisation may use different PSTN types, for example Cisco Calling Plan at 1 location, Cloud Connected PSTN at a second and Local Gateway at a third. in context
• The Cisco Calling Plans article states Cisco Calling Plans are not supported with Webex Contact Center or for high-concurrent, high-volume, or unusually short or long calls. disputed in context
• Cisco Calling Plans support Webex Contact Center only through the use of Service Numbers. in context
• Cisco Calling Plans numbers may be ordered individually or as a Block Order in increments of 10, 50 or 100, an individual number ordered as part of a block cannot be deleted, and removing part of a block means deleting the whole block and ordering new numbers. in context
• The Get Started with the Cisco Calling Plans article is built from 19 country tabs, one each for United States, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Switzerland, United Kingdom, Australia and New Zealand, and each tab repeats its own Cisco Calling Plans requirements and limitations section. field report in context
• 18 of the 19 country tabs in the Cisco Calling Plans article state that Cisco Calling Plans aren't supported with Webex Contact Center or authorized for use in which high-concurrent calls or high-volume calls or uncommonly short or long calls are made; the United States tab is the only one that does not. field report in context
• A Cisco Calling Plans order may carry a maximum of 100 new standard phone numbers, and further numbers must be placed as a separate order. in context
• A minimum of 1 committed Outbound Calling Plan licence must be purchased to enable access to the services associated with Cisco Calling Plans. in context
• The Cisco Calling Plans article gives 3 different toll-free positions across its country tabs: the United States tab states that toll-free numbers are only available in the U.S. and Canada locations, 17 tabs state that toll-free numbers aren't currently available and that neither new orders nor ports of existing toll-free numbers are possible, and the Canada tab states neither. field report in context
• The United States tab of the Cisco Calling Plans article states that Cisco Calling Plans supports Webex Contact Center only through the use of Service Numbers. in context

Cite this source record

APA

WarmTransfer. (2026, August 5). Get Started with the Cisco Calling Plans. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nousk9ab-cisco-calling-plan

BibTeX

@misc{warmtransfer-cisco-help-nousk9ab-cisco-calling-plan,
  title  = {Get Started with the Cisco Calling Plans},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nousk9ab-cisco-calling-plan},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-15}
}