Source note · Webex Calling enhanced emergency calling

Cisco states that a soft client on a non-fixed device with cellular capability always passes an emergency call to the native dialer, so the call never goes to Webex Calling or the location's PSTN, Webex Calling does not detect it, and no record or other processing of the call is provided.

Checked 2026-09-16

Soft clients on a non-fixed device with cellular capability will always pass an emergency call to the native dialer. In those cases, the calls never go to Webex Calling or the location’s PSTN. Webex Calling doesn’t detect the call, so there’s no record or any other processing of the call provided.

Vendor: Cisco
Product: Webex Calling
Subsystem: Emergency calling
Deployment: not restricted
Region: not restricted
Release range: not restricted
Checked: 2026-09-16

Sources

Emergency Callback Number (ECBN) in Control Hub — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Non-fixed (soft) devices and ECBN, second paragraph

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling enhanced emergency calling: source note wxe911-cellular-soft-clients-bypass-webex-entirely. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxe911-cellular-soft-clients-bypass-webex-entirely

BibTeX

@misc{warmtransfer-claim-wxe911-cellular-soft-clients-bypass-webex-entirely,
  title  = {Webex Calling enhanced emergency calling: source note wxe911-cellular-soft-clients-bypass-webex-entirely},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxe911-cellular-soft-clients-bypass-webex-entirely},
  note   = {Source note wxe911-cellular-soft-clients-bypass-webex-entirely, checked 2026-09-16}
}

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