Phones returning Unknown from the eligibility check are resolved either by reading the product ID and version ID from the physical phone label, or by running a third-party IP Phone Readiness Tool against Unified CM.

fact · verified 2026-09-04

Vendor
Cisco
Product
Webex Calling
Subsystem
Unified CM to Webex Calling migration
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-04
Status
fact
Confidence
0.90
Verified
2026-09-04

Sources

Cite this claim

APA

WarmTransfer. (2026, September 4). CUCM to Webex Calling migration: claim wxc-mig-unknown-eligibility-resolution. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxc-mig-unknown-eligibility-resolution

BibTeX

@misc{warmtransfer-claim-wxc-mig-unknown-eligibility-resolution,
  title  = {CUCM to Webex Calling migration: claim wxc-mig-unknown-eligibility-resolution},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxc-mig-unknown-eligibility-resolution},
  note   = {Claim wxc-mig-unknown-eligibility-resolution, verified 2026-09-04}
}

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