Cisco managed third-party device support on Webex Calling

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/njwkamr/Cisco-managed-third-party-device-support-on-Webex-Calling

Published

2026-07-28

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco-managed third-party devices have a locked configuration and cannot be managed with the third-party vendor's own management tools. in context
• Manual deployment of a Cisco-managed third-party phone involves factory resetting it, opening its web interface or menu, entering the region-specific provisioning server URL, and rebooting to auto-provision. in context
• Cisco-managed third-party devices are provisioned individually in Control Hub; bulk operations are not supported for them. in context
• Cisco-managed third-party devices (such as Poly, Yealink and AudioCodes) cannot be onboarded with activation codes or EDOS; they are provisioned by MAC address in Control Hub and deployed manually. in context
• Cisco TAC supports Cisco-managed third-party devices only for basic SIP troubleshooting such as registration and basic calling, with no RMA, third-party warranty or third-party feature support. in context
• The Cisco managed third-party device support article lists managing device settings in Control Hub as a device capability and publishes 3 tables of supported settings and accepted values, 142 for Poly, 49 for Yealink and 16 for Yealink DECT. disputed in context
• Webex Calling captures and processes the media quality metrics sent by supported third-party devices and displays them in the media quality dashboard and in the hop-by-hop view in Control Hub, and third-party devices appear in the Devices tab with their statuses. in context
• Cisco supports third-party devices on Webex Calling through the normal TAC ticketing process for basic SIP troubleshooting including SIP registration verification and basic calling capabilities, and states that there is no remote log collection or customer syslog capability, no third-party feature support, and no third-party return material authorisation or warranty support. in context

Cite this source record

APA

WarmTransfer. (2026, July 28). Cisco managed third-party device support on Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-njwkamr-third-party-device-support

BibTeX

@misc{warmtransfer-cisco-help-njwkamr-third-party-device-support,
  title  = {Cisco managed third-party device support on Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-njwkamr-third-party-device-support},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}