Features available by license type for Webex Calling

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling

Published

2026-07-07

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Calling device entitlements are 5 devices for Professional (user), 5 for Professional (workspace), 1 device or soft client (not both) for Standard, and 1 device for Workspace. in context
• Webex Calling has four calling licence types: Professional (user), Professional (workspace), Standard (user only), and Workspace, which is intended for shared-use and common-area locations. in context
• A Webex Calling Standard licence includes voicemail and call recording but excludes shared lines and virtual lines. in context
• A Webex Calling Workspace (common area) licence excludes voicemail, soft clients, shared lines and virtual lines. in context
• The Webex Calling Professional user licence includes soft clients: Webex App on desktop, mobile and tablet. in context
• A Webex Calling Standard licensed user can have either one physical device or soft clients, but not both. in context
• A Webex Calling Standard user who takes Webex App as their soft client cannot also have a desk phone, so desk phone control from Webex App is not available to them. inferred in context
• In the features-by-license table, 'Hot Desking Device (88xx, 98xx, RoomOS)' is supported for the Professional (Workspace) and Workspace licenses and not for the Professional user license. in context
• In the features-by-license table, 'Hoteling Guest' is supported for Professional and Standard user licenses and not for either workspace license. in context
• In the features-by-license table, 'Hot Desking User' is supported for Professional and Standard user licenses and not for the Professional (Workspace) or Workspace licenses. in context
• The Workspace license is for shared and common-area use and is limited to a single device. The Professional (Workspace) license allows up to 5 devices. in context
• In the feature matrix Attendant Console carries a dollar sign for Professional (User) and N for the other three licence types. in context
• In the feature matrix business texting carries a dollar sign for Professional (User) and Standard and N for both workspace licence types. in context
• In the feature matrix the call queue row is Y for Professional (User), Professional (Workspace) and Workspace, and N for Standard. in context
• In the feature matrix call recording is Y for Professional (User), Professional (Workspace) and Standard, and N for the Workspace licence. in context
• The dollar sign in the feature matrix most likely marks a separately purchased add-on rather than an included entitlement. inferred in context
• The features-by-licence article uses a dollar sign in matrix cells but gives no legend or definition for it. in context
• Downgrading a user from a Professional to a Standard licence loses all provisioning and configuration information for all affected users. in context
• In the feature matrix Executive and Executive Assistant are Y for Professional (User) only. in context
• In the feature matrix digital fax messaging and multicast alerts carry a dollar sign in all four licence columns including the Workspace licence. in context
• Webex for Government does not support call recording, call recording partner, Webex Go, Webex Go Mobile Operator, Attendant Console, business texting or digital fax messaging. in context
• To know what a licence includes in a Webex for Government tenant, the seven government exclusions have to be subtracted from the commercial matrix by hand because the matrix has no government column. inferred in context
• The Webex Calling feature matrix compares four licence types in this column order: Professional (User), Professional (Workspace), Standard and Workspace. in context
• For Webex online customers only the Professional (User) licence is supported and workspaces are not supported. in context
• Even with five assigned devices a Professional workspace's primary line can be shared with up to 30 additional multiline endpoints. in context
• A Professional (Workspace) licence supports device endpoints only and allows up to five assigned devices sharing the workspace's primary line. in context
• The Professional (Workspace) licence is not applicable to Webex Calling Dedicated Instance. in context
• In the feature matrix the call recording partner integration carries a dollar sign for both Professional licence types and N for Standard and Workspace. in context
• The maximum Route List Calls volume for an individual subscription is 10000 calls. in context
• Route List Calls is an add-on licence for organisations with users on an on-premises PBX such as CUCM that want Cloud Connected PSTN through the Route List Calls feature. in context
• A Webex Calling Dedicated Instance subscription already includes the Route List Calls feature so no additional licence is required. in context
• During a trial an organisation gets 10 concurrent Route List Calls licences. in context
• In the feature matrix shared lines are Y with a figure of 35 for both Professional licence types and N for Standard and Workspace. in context
• In the feature matrix soft clients are Y for Professional (User) and for Standard only if the user uses soft clients, and N for both workspace licence types. in context
• A Standard-licensed user can have either a physical device or all soft clients but not both. in context
• In the feature matrix single number reach, visual voicemail, Microsoft Teams integration, user portals, call block, directed call pickup and hoteling guest are Y for Professional (User) and Standard and N for both workspace licence types. in context
• In the feature matrix virtual lines are available on both Professional licence types and not on Standard or Workspace. in context
• In the feature matrix voicemail is Y for Professional (User), Professional (Workspace) and Standard, and N for the Workspace licence. in context
• Standard is the only one of the four licence types without call queue, so a Workspace licence can do call queue work that a Standard user licence cannot. inferred in context
• The Workspace licence is built for shared use and common area locations and is limited to a single device. in context
• Webex Calling license entitlements are documented across 4 license rows: Professional (User), Professional (Workspace), Standard (User) and Workspace. in context
• Group voicemail is entitled at a 1:1 ratio for every Webex Calling Professional license. in context
• Professional licenses, both User and Workspace, allow up to 5 devices, while the Standard and Workspace licenses allow 1. in context
• Features listed as available on the Professional license but not the Standard license include virtual lines, executive and executive assistant, hoteling host and guest, directed call pickup, single number reach, visual voicemail with transcription, personal and group contact lists, user-defined schedules, and Microsoft Teams integration. in context
• Of the ten features webex-calling-licensing-prof-only-features named as Professional-only, the current feature-by-license table (columns Professional (User) / Professional (Workspace) / Standard / Workspace) still marks three as Standard = N: Virtual Line (1:1 ratio per Pro license) [Y/Y/N/N], Executive [Y/N/N/N], and Executive Assistant [Y/N/N/N]. The other seven now show Standard = Y: Hoteling [Y/Y/Y/Y], Hoteling Guest [Y/N/Y/N], Directed Call Pickup [Y/N/Y/N], Single Number Reach (Office Anywhere) [Y/N/Y/N], Visual Voicemail [Y/N/Y/N], Personal Contact List [Y/N/Y/N], Group Contact List [Y/N/Y/N], User-defined Schedules [Y/N/Y/N], and Microsoft Teams Integration [Y/N/Y/N]. in context
• The Webex Calling Professional (User) license is defined as built for individual user calling needs and includes support for soft clients including the Webex App. in context
• The Webex Calling Professional (Workspace) license is built for workspace calling needs and supports device endpoints only. in context
• A Webex Calling Standard licensed user can have either a physical device or soft clients, but not both. in context
• The Webex Calling Standard license does not include AI Assistant for calling. in context
• Virtual lines are entitled at a 1:1 ratio for every Webex Calling Professional license. in context
• The Webex Calling Workspace license is built for shared use and common area locations, Cisco phones and ATAs, and is limited to a single device. in context
• The Webex Calling Workspace license excludes soft clients, shared lines, virtual lines, hot desking user, voicemail and Microsoft Teams integration. in context
• The Webex Calling features-by-license table marks paging as available for all four license columns: Professional User, Professional Workspace, Standard and Workspace. in context
• Group Paging is listed as a location feature included at no extra cost. in context
• In the features-by-license table, the Virtual Line row is marked available for Professional user and Professional workspace licenses and unavailable for the Standard and Workspace licenses. in context
• Virtual lines are not a separate Webex Calling license type. The features-by-license page lists them as a feature entitlement of the Professional license. in context
• Webex for Government does not support Call Recording Partner, Webex Go Mobile Operator, Attendant Console or Digital Fax Messaging. in context
• The Webex Calling features-by-license article states that Webex for Government does not support Call Recording. disputed in context
• The Webex Calling features-by-license article states that Webex for Government does not support Business Texting. disputed in context
• Hot desking device (host) support is marked as available on both the Workspace (common area) and Professional workspace licences, while hot desking user is not available on either. in context
• A lobby or break-room phone that needs one device, no voicemail and no shared lines fits the common area workspace licence, while a phone needing voicemail, recording, shared lines or more than one device needs the Professional workspace licence. inferred in context
• Outgoing call permissions are available on both the Workspace (common area) and Professional workspace licences. in context
• The Professional workspace licence includes call recording. in context
• The Professional workspace licence does not include soft clients such as the Webex App on desktop, mobile or tablet. in context
• The Professional workspace licence supports shared lines, up to 35. in context
• The Professional workspace licence includes voicemail. in context
• The Webex Calling Workspace (common area) licence is built for shared use and common area locations with Cisco phones and ATAs and is limited to a single device. in context
• The Workspace (common area) licence does not include call recording. in context
• The Workspace (common area) licence does not support shared lines. in context
• The Workspace (common area) licence does not include voicemail. in context
• The barge row in the Webex Calling feature table is named Barge-In Exempt rather than Barge-In, is available on the Professional User Professional Workspace and Standard licenses and not on the Workspace license, and the table carries no row for barge-in itself. field report in context
• Call Waiting, Monitoring which Cisco labels busy lamp field, Call Transfer, Call Hold and Resume, Caller ID, Do Not Disturb and Music On Hold are each available on all 4 Webex Calling license columns. in context
• Cisco states that calling services become unavailable for users who run Webex Calling versions 44.3 or earlier. in context
• The Webex Calling device count entitlement is 5 for a Professional Workspace license, 1 device or soft client for a Standard license and 1 for a Workspace license, and the Professional User row is marked not applicable. in context
• Cisco states that a Webex Calling user cannot be downgraded from a Professional to a Standard license without loss of all provisioning and configuration information for all affected users, and recommends the change only in extreme circumstances where all other options have been exhausted. in context
• The Executive and Executive Assistant features are available only on the Professional User license and are marked unavailable on the Professional Workspace, Standard and Workspace licenses. in context
• Cisco states in the Webex Calling feature availability article that the features listed are not a comprehensive list of the capabilities of the Webex Calling service. in context
• Call Forwarding Always, Call Forwarding When Not Reachable which Cisco also calls Business Continuity, Call Forwarding Busy and Call Forwarding No Answer are available on all 4 Webex Calling license columns, while Call Forwarding Selective is available on the Professional User Professional Workspace and Standard licenses and not on the Workspace license. in context
• Cisco states that Webex for Government does not support 7 named Webex Calling features: Call Recording, Call Recording Partner, Webex Go, Webex Go Mobile Operator, Attendant Console, Business Texting and Digital Fax Messaging. in context
• Cisco states that every Webex Calling location is provisioned with a standard package of group services comprising Auto Attendant, Call Pickup, Voice Portal, Call Queue with agents based on user license, DECT Network, Voice Mail Group, Hunt Group, Single Number Reach Portal, Announcement Repository, Call Park Extension, Group Paging, Location Intercept, Call Park Group, Virtual Extensions and Music on Hold. in context
• Cisco states that AI Assistant for calling support is not offered for Standard licenses. in context
• Cisco states that the Professional license for a Workspace is not applicable for Webex Calling Dedicated Instance. in context
• Route List Calls is an add-on Webex Calling license for organisations with users on an on-premises private branch exchange that want Cloud Connected PSTN, with a maximum of 10000 calls for an individual subscription and 10 concurrent licenses during trial, and Cisco states that a Webex Calling Dedicated Instance subscription already includes the feature so no additional license is required. in context
• Shared lines are available on the Professional User and Professional Workspace licenses with a figure of 35 given in each cell and are not available on the Standard or Workspace licenses. in context
• Single Number Reach, which Cisco also calls Office Anywhere, is available on the Professional User and Standard licenses and unavailable on the Professional Workspace and Workspace licenses, while the Single Number Reach Portal is one of the group services provisioned with every location. in context
• Cisco states that a Standard licensed Webex Calling user can have either a physical device, meaning a Cisco collaboration device a Cisco phone an analog telephone adapter or a third-party device, or all soft clients meaning the Webex App on desktop tablet and mobile, but not both. in context
• Webex Calling has 3 license options, Professional Standard and Workspace, and the feature table presents them as 4 columns because Professional exists in a User form built for an individual and a Workspace form built for workspace calling needs, while Standard is user only and Workspace is workspace only. in context
• Cisco states that a Professional workspace can have up to 5 assigned devices that all use the same primary line, that this device limit is separate from the total number of shared lines the license supports, and that even with 5 assigned devices the workspace's primary line can still be shared with up to 30 additional multiline endpoints. in context
• The features by licence article never mentions a SKU an order or a purchase: each of those words occurs 0 times. in context
• Fifteen cells of the feature matrix carry a dollar symbol in place of a yes or no and the article never defines it. field report in context
• Webex for Government excludes 7 features as a flat list stated outside the matrix rather than as a column in it. in context
• The only licence change the article documents is a downgrade from Professional to Standard which it states loses all provisioning and configuration information for all affected users. in context
• Route List Calls is an add-on licence for organisations running an on-premises private branch exchange that want cloud connected public switched telephone network service with a maximum volume of 10000 calls per subscription and 10 concurrent licences during a trial. in context
• Seventeen of the 79 feature rows split the 4 licence types 2 against 2 and those are the rows on which a licence choice for a given user or workspace actually turns. in context
• The features by licence article publishes a matrix of 79 features against 4 licence types. in context
• Three capacity figures for a Professional workspace sit within a paragraph of each other and are never related: up to 5 assigned devices up to 30 additional multiline endpoints on the primary line and a shared lines entitlement of 35. field report in context
• The Workspace licence includes call queue and the Standard licence does not. in context

Cite this source record

APA

WarmTransfer. (2026, July 7). Features available by license type for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n1qbbp7-wxc-features-by-license

BibTeX

@misc{warmtransfer-cisco-help-n1qbbp7-wxc-features-by-license,
  title  = {Features available by license type for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n1qbbp7-wxc-features-by-license},
  note   = {Cisco Systems, accessed 2026-09-16}
}