Features available by license type for Webex Calling

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/n1qbbp7/Features-available-by-license-type-for-Webex-Calling

Published

2026-07-07

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Webex Calling license entitlements are documented across 4 license rows: Professional (User), Professional (Workspace), Standard (User) and Workspace. fact in context
• Group voicemail is entitled at a 1:1 ratio for every Webex Calling Professional license. fact in context
• Professional licenses, both User and Workspace, allow up to 5 devices, while the Standard and Workspace licenses allow 1. fact in context
• Features listed as available on the Professional license but not the Standard license include virtual lines, executive and executive assistant, hoteling host and guest, directed call pickup, single number reach, visual voicemail with transcription, personal and group contact lists, user-defined schedules, and Microsoft Teams integration. fact in context
• The Webex Calling Professional (User) license is defined as built for individual user calling needs and includes support for soft clients including the Webex App. fact in context
• The Webex Calling Professional (Workspace) license is built for workspace calling needs and supports device endpoints only. fact in context
• A Webex Calling Standard licensed user can have either a physical device or soft clients, but not both. fact in context
• The Webex Calling Standard license does not include AI Assistant for calling. fact in context
• Virtual lines are entitled at a 1:1 ratio for every Webex Calling Professional license. fact in context
• The Webex Calling Workspace license is built for shared use and common area locations, Cisco phones and ATAs, and is limited to a single device. fact in context
• The Webex Calling Workspace license excludes soft clients, shared lines, virtual lines, hot desking user, voicemail and Microsoft Teams integration. fact in context
• The features by licence article never mentions a SKU an order or a purchase: each of those words occurs 0 times. fact in context
• Fifteen cells of the feature matrix carry a dollar symbol in place of a yes or no and the article never defines it. field-pattern in context
• Webex for Government excludes 7 features as a flat list stated outside the matrix rather than as a column in it. fact in context
• The only licence change the article documents is a downgrade from Professional to Standard which it states loses all provisioning and configuration information for all affected users. fact in context
• Route List Calls is an add-on licence for organisations running an on-premises private branch exchange that want cloud connected public switched telephone network service with a maximum volume of 10000 calls per subscription and 10 concurrent licences during a trial. fact in context
• Seventeen of the 79 feature rows split the 4 licence types 2 against 2 and those are the rows on which a licence choice for a given user or workspace actually turns. fact in context
• The features by licence article publishes a matrix of 79 features against 4 licence types. fact in context
• Three capacity figures for a Professional workspace sit within a paragraph of each other and are never related: up to 5 assigned devices up to 30 additional multiline endpoints on the primary line and a shared lines entitlement of 35. field-pattern in context
• The Workspace licence includes call queue and the Standard licence does not. fact in context

Cite this source record

APA

WarmTransfer. (2026, July 7). Features available by license type for Webex Calling. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n1qbbp7-wxc-features-by-license

BibTeX

@misc{warmtransfer-cisco-help-n1qbbp7-wxc-features-by-license,
  title  = {Features available by license type for Webex Calling},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n1qbbp7-wxc-features-by-license},
  note   = {Cisco Systems, accessed 2026-09-05}
}