Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect

Publisher

Cisco Systems, Inc. (cisco.com)

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/ucce_b_1501_features-guide/rcct_m_150_digital-channels-integration-using-webex-connect.html

Published

2026-07-31

Updated

unknown

Accessed

2026-09-04

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Apple Messages for Business is exempted from the 25 MB attachment cap and allows uploads up to 100 MB to conform to Apple's requirements for messaging service providers, with files above 100 MB rejected. fact in context
• The Contact Center Enterprise article documents 5 Apple Messages for Business rich message types, the 4 in the cloud article plus Quick Replies, which lets agents send a pre-written question with response options. disputed in context
• A cloud Webex Contact Center deployment with digital channels enabled and a Contact Center Enterprise deployment integrated with Webex Connect cannot use the same Webex Connect instance or the same Control Hub customer organisation; Cisco directs partners to create a separate Control Hub organisation with a different administrator email as a temporary workaround. fact in context
• On Contact Center Enterprise, Cisco's PCI and anti-malware scanning service enforces a per-file attachment size cap of 25 MB or less, over and above any per-channel size restriction, and a larger file is not delivered to the agent. fact in context
• On Contact Center Enterprise, closed tasks remain in the Digital Routing service's memory for only 15 minutes and are not persisted there; the interval is a system setting that administrators cannot modify, and historical task reporting must come from the Route Call Detail and Termination Call Detail database tables instead. fact in context
• On Contact Center Enterprise, the Close Task webhook carries a disposition code describing why the task ended, spanning normal end, transfer, task lifetime exceeded, customer abandoned and a set of specific failure codes, and a Webex Connect flow designer can branch on that code to give different customer messaging. fact in context
• Because the Contact Center Enterprise node set has no queueing node while the cloud set has 1, queueing and skill selection for a Contact Center Enterprise digital task are performed by Contact Center Enterprise's own skill groups and precision queues rather than inside the Webex Connect flow. inference in context
• Contact Center Enterprise digital-channel integration with Webex Connect requires the CCE router, logger, administration workstation and peripheral gateway, plus Cisco Finesse, Cisco IdS and Cloud Connect, to be on release 12.6(2) or higher. fact in context
• On Contact Center Enterprise, when a task transfer is initiated the Digital Routing service sends a TRANSFERRED webhook and waits at most 15 seconds for Webex Connect to resubmit a create-task request with the same task identifier; if it does not, the task is closed with disposition code CD_TASK_TRANSFER_TIMEOUT. fact in context

Cite this source record

APA

WarmTransfer. (2026, July 31). Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-digital-channels-webex-connect

BibTeX

@misc{warmtransfer-cisco-ucce-1501-digital-channels-webex-connect,
  title  = {Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-digital-channels-webex-connect},
  note   = {Cisco Systems, Inc. (cisco.com), accessed 2026-09-04}
}