Source note · Webex Contact Center digital channel attachment handling
In CCE, the dropped file name appears in rejection messages only for Email and WhatsApp, not for Live Chat, SMS, Facebook Messenger or Apple Messages for Business.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- digital channels via Webex Connect
- Deployment
- on-premises, cloud-hosted-enterprise
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-14
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · 'Anti-Malware Scan for Attachments > Considerations' filename table
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-filename-email-whatsapp-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-filename-email-whatsapp-only
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-cce-filename-email-whatsapp-only,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-filename-email-whatsapp-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-filename-email-whatsapp-only},
note = {Source note webex-cc-digital-attachments-cce-filename-email-whatsapp-only, checked 2026-10-14}
}