Source note · Webex Contact Center digital channel attachment handling
In CCE, the 25 MB scanning-service cap is not enforced on Apple Messages for Business, which allows uploads up to 100 MB to meet Apple's Messaging Service Provider requirements, and files over 100 MB are rejected.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Apple Messages for Business channel
- Deployment
- on-premises, cloud-hosted-enterprise
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-14
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · 'Channel-specific Prerequisites > Apple Messages for Business (AMB)' note
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-amb-100mb-exempt. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-amb-100mb-exempt
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-cce-amb-100mb-exempt,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-amb-100mb-exempt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-amb-100mb-exempt},
note = {Source note webex-cc-digital-attachments-cce-amb-100mb-exempt, checked 2026-10-14}
}