Source note · Webex Connect digital channel flow orchestration
Contact Center Enterprise digital-channel integration with Webex Connect requires the CCE router, logger, administration workstation and peripheral gateway, plus Cisco Finesse, Cisco IdS and Cloud Connect, to be on release 12.6(2) or higher.
Checked 2026-09-04
The following components must be on release 12.6(2) or higher: CCE components (Router, Logger, AW, and PG), Cisco Finesse, Cisco IdS, and Cloud Connect.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- 12.6(2) or higher
- Checked
- 2026-09-04
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-requires-12-6-2-or-higher. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-requires-12-6-2-or-higher
BibTeX
@misc{warmtransfer-claim-wxcc-cd-cce-requires-12-6-2-or-higher,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-requires-12-6-2-or-higher},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-requires-12-6-2-or-higher},
note = {Source note wxcc-cd-cce-requires-12-6-2-or-higher, checked 2026-09-04}
}