Source note · Webex Contact Center digital channel attachment handling
In CCE email, when malicious attachments are detected the email body still reaches the agent and only the attachments are removed.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- email channel via Webex Connect
- Deployment
- on-premises, cloud-hosted-enterprise
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-14
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · 'Anti-Malware Scan for Attachments > Anti-Malware Notifications Sent to End Customers and Agents via Template Flows'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-email-body-delivered. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-email-body-delivered
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-cce-email-body-delivered,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-email-body-delivered},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-email-body-delivered},
note = {Source note webex-cc-digital-attachments-cce-email-body-delivered, checked 2026-10-14}
}