Source note · Webex Connect digital channel flow orchestration
A cloud Webex Contact Center deployment with digital channels enabled and a Contact Center Enterprise deployment integrated with Webex Connect cannot use the same Webex Connect instance or the same Control Hub customer organisation; Cisco directs partners to create a separate Control Hub organisation with a different administrator email as a temporary workaround.
Checked 2026-09-04
CCE and Webex Contact Center (Webex CC) deployments with Digital Channel enabled cannot use the same Webex Connect instance or the same customer organization in Control Hub.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Prerequisites, note box
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance
BibTeX
@misc{warmtransfer-claim-wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance},
note = {Source note wxcc-cd-cce-and-cloud-cannot-share-a-connect-instance, checked 2026-09-04}
}