Claim record · Webex Connect digital channel flow orchestration
On Contact Center Enterprise, when a task transfer is initiated the Digital Routing service sends a TRANSFERRED webhook and waits at most 15 seconds for Webex Connect to resubmit a create-task request with the same task identifier; if it does not, the task is closed with disposition code CD_TASK_TRANSFER_TIMEOUT.
fact · verified 2026-09-04
The Digital Routing service sends a TRANSFERRED Webhook notification and waits for a maximum of 15 seconds for Webex Connect to complete its side of the processing
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- contact-center-enterprise
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · Table of disposition codes, CD_TASK_TRANSFER_TIMEOUT row
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: claim wxcc-cd-cce-transfer-timeout-15-seconds. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-transfer-timeout-15-seconds
BibTeX
@misc{warmtransfer-claim-wxcc-cd-cce-transfer-timeout-15-seconds,
title = {Webex Connect digital channel flow orchestration: claim wxcc-cd-cce-transfer-timeout-15-seconds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-cce-transfer-timeout-15-seconds},
note = {Claim wxcc-cd-cce-transfer-timeout-15-seconds, verified 2026-09-04}
}