Source note · Webex Contact Center digital channel attachment handling
In CCE template flows, a customer who sends an infected attachment is told it was dropped because it contains malicious data, and Agent Desktop shows the file as blocked or dropped with no download option.
Checked 2026-10-14
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- digital channels via Webex Connect
- Deployment
- on-premises, cloud-hosted-enterprise
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-14
Sources
- Cisco Unified Contact Center Enterprise Features Guide Release 15.0(1) - Digital Channels Integration Using Webex Connect — Cisco Systems, Inc. (cisco.com) · tier 2 current vendor documentation · 'Anti-Malware Scan for Attachments > Anti-Malware Notifications Sent to End Customers and Agents via Template Flows'
Cite this note
APA
WarmTransfer. (2026, October 14). Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-customer-malicious-notice. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-customer-malicious-notice
BibTeX
@misc{warmtransfer-claim-webex-cc-digital-attachments-cce-customer-malicious-notice,
title = {Webex Contact Center digital channel attachment handling: source note webex-cc-digital-attachments-cce-customer-malicious-notice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-digital-attachments-cce-customer-malicious-notice},
note = {Source note webex-cc-digital-attachments-cce-customer-malicious-notice, checked 2026-10-14}
}